Reference

How royal14 Handles Your Personal Data

Your account data — including your registered details, wallet activity with DANA, OVO, or GoPay, and device access history — is handled with clear purpose and limited retention.

Account Data ProtectedDANA, OVO, GoPay Wallet PrivacyNo Third-Party Data SalesRetention Policy AppliedAccess Request Available

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What This Privacy Policy Covers

royal14 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all data collected when you register, log in, or transact on royal14. When you link a payment method — DANA, OVO, or GoPay — we record the transaction reference and wallet identifier to verify your deposit or withdrawal. We do not store

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your full e-wallet PIN or password. Your browsing behaviour on our site, including pages visited and session duration, is collected via cookies to improve how the lobby loads on your device. Account registration data such as your name, phone number, and email address is stored for
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as long as your account remains active. After account closure, we retain minimal records only as required by applicable regulations in eligible regions. Access to your stored data is restricted to authorised staff involved in account operations and fraud prevention. This policy is subject to local
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law and applies only where royal14 is accessible under applicable regulations. If you are accessing from a region where online gaming is restricted, availability depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request access to your stored data, ask us to correct inaccurate details, or submit a deletion request after closing your account, our support team handles these directly. Reach us through live chat on royal14, or send your request via the email address listed in your account settings. We aim to respond to all data-related requests within a reasonable timeframe, and players in Surabaya and across Indonesia can submit requests in English through any of the channels below.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Data security on royal14 is built around your account access flow. SSL encryption covers all data in transit between your device and our servers, whether you are on mobile or desktop. Account login uses OTP verification sent to your registered phone number, which means no one can access your account without your device. We review data retention schedules regularly and remove inactive account data that is no longer needed for operational or regulatory purposes.

SSL Encryption

All data exchanged between your device and royal14 is encrypted in transit. This covers login, registration, and every DANA, OVO, or GoPay transaction you make.

OTP Account Access

Every login triggers an OTP to your registered number. Your account cannot be accessed from a new device without that one-time code, keeping your wallet activity private.

Cookie Controls

We use session cookies to keep your lobby state and login active. You can manage or clear cookies through your browser settings at any time without losing your account data.

Data Retention Schedule

We keep your account data only while your account is active. Once you request closure, we remove personal records beyond what regulations in eligible regions require us to retain.

Your Questions About This Policy Answered

These are the questions we hear most often about how royal14 handles account and payment data. If your question is not covered here, reach us via live chat on royal14.

We collect your name, phone number, email address, and the device details used at registration. Payment method identifiers — such as your DANA or OVO account reference — are recorded when you make a transaction.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with fraud-prevention services where required by applicable regulations.

Your data is kept for as long as your account is active. After you request account closure, we delete personal records except for what local regulations in eligible regions require us to retain for a defined period.

Yes. Submit a data access request via live chat or the support email in your account settings. Include your registered phone number so we can verify your identity before releasing any account information.

Contact us through live chat on royal14 or by email. For corrections, you can also update some details directly in your account profile. Deletion requests are processed after account closure is confirmed.

Session cookies are used to keep your login active and maintain your lobby state across pages. You can clear them via your browser at any time, though doing so will log you out of your current session.

How royal14 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Your Questions About This Policy Answered

01 What personal data does royal14 collect when I register?

02 Does royal14 share my data with third parties?

03 How long does royal14 keep my account data?

04 Can I request a copy of the data royal14 holds about me?

05 How do I ask royal14 to correct or delete my data?

06 Are cookies required to use royal14?

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